Delivery and Refunds Policy
True Form Delivery, Refunds and Returns Policy
- Standard Delivery will usually arrive within 3 working days but in some cases will arrive within 5 working days from when you submit your order and is available Monday – Saturday.
- We are unable to deliver on public holidays, any orders placed on a public holiday will be dispatched the following working day.
- If you are unable to sign for your parcel, it may be taken to a local depot in which case True Form cannot take responsibility at this point. It is your responsibility to collect the item as each depot will have a limited holding time
- If proof of postage has been provided but you have failed to receive your item(s), please contact the delivery provider (Royal Mail) as True Form cannot take responsibility at this point.
UK Standard Delivery
- Standard UK Delivery is free above £49.99
- Please note, our collection service is currently unavailable.
In the unlikely event that you do not receive your order after the stated delivery timeframe, please contact us immediately with your order number via email or one of our social pages.Please note prior to any purchase please consult the sizing chart appendixed to each item of clothing. If you are in ANY doubt whatsoever as to the size you require please email us PRIOR to ordering.
Any returns must include a note detailing your order number, paypal address, reason for return and what you want to be exchanged/refunded. Please note; shipping is only refundable if you receive faulty goods.
You may return items within 14 days of delivery for a full refund or an exchange.
Items must be in new and unworn condition, as well as being in their original packaging. Returns with signs of use will be rejected.
Any sign of scent (including deodrant) or animal hair will result in the return being rejected.
If you have requested an exchange for an item which is more expensive then your return item, your order will be refunded and you will need to place a new order for your desired product.
We advise up to 14 working day return turnaround due to current restrictions. During normal periods, returns are usually processed quicker than this, but it is not guaranteed.
Any SALE items can only be returned for an exchange. Full refunds will not be offered.
Shipping costs are non-refundable unless you have received faulty goods.
We recommend that you send your returns via a tracked and insured delivery service. We will not accept responsibility for returns lost in the post.
Refunds will be issued back to the original payment method used and will usually be visible immediately but can take up to two working days before visible on your account.
In most circumstances, we are unable to make any changes to your order once you’ve confirmed and paid, this includes the following:
Changing the item or size
Adding items to your order
There is a 24 hour window in which we MAY be able to help but if the order process has already started (which can be within minutes) you will have to follow our returns process. If you input the incorrect address at checkout, we can not be held accountable if the order goes missing. We are not liable to refund/replace this order.
Returns must be sent to the following address;
CREDIT / DEBIT CARDS: We accept all VISA, MasterCard, American Express credit and debit cards.
All your card payments are processed through compliant payment processors. We do not store any of your credit card information.
PAYPAL: PayPal allows you to make payments using a variety of methods including: PayPal Cash or PayPal Cash Plus account balance, a bank account, PayPal Credit, debit or credit cards, and rewards balance.
TRUE FORM TRAIN GUIDES & PROGRAMMES (COMING SOON) REFUND POLICY
Due to the nature of these digital download products we are unable to offer refunds once you have downloaded the product. Please only download if you are certain you have purchased the correct product. We are unable to revoke access to your files.